Munas Hidayatullah Merchandise Store
Effective Date: 29 July 2025
1. Acceptance of Terms
By accessing http://munashidayatullah.id/merchandise (“Site”) and/or purchasing any product, you agree to be bound by these Terms & Conditions (“T&C”). If you do not agree, please do not use the Site or place an order.
2. Store Information
- Legal Name: Munas Hidayatullah
- Business Address: Kalibata Office Park, Jalan Raya Pasar Minggu No.21 Blok H RT.5, RT.1/RW.8, Kalibata, Pancoran, Jakarta Selatan 12780, Indonesia
- Customer Service: munas@dincreativeagency.com
3. Eligibility
You must be at least 18 years of age to purchase on this Site. By ordering, you confirm you meet this requirement and have full legal capacity to enter into these T&C.
4. Products
All items listed are physical goods (no digital products). We strive for accurate descriptions and images; however, minor color or design variations may occur.
5. Pricing & Payment
- Currency: Indonesian Rupiah (IDR)
- Accepted Methods:
Bank Transfer (BNI, BCA, Mandiri, BRI, BSI), QRIS, DANA, ShopeePay, Alfamart, Indomaret, OVO, GoPay - Taxes: Prices are inclusive of applicable Indonesian VAT unless stated otherwise.
- Price Changes: We reserve the right to correct pricing errors or update prices without prior notice.
6. Order Processing & Shipping
- Processing Time: 1–3 business days after payment confirmation.
- Delivery Area: Indonesia only.
- Estimated Transit Time: 2–7 additional business days depending on courier and location.
- Risk of Loss: Title and risk pass to you upon handover to the courier.
7. Order Confirmation & Cancellation
- Once you complete checkout and payment, you will receive an e-mail confirmation.
- Cancellation: You may cancel within 1 hour of placing the order by e-mailing munas@dincreativeagency.com. After 1 hour, orders enter fulfillment and cannot be cancelled.
8. Returns & Refunds Policy
No refunds are offered for any reason, including change of mind, incorrect size selection, or minor cosmetic variations.
Exception: We will replace or refund if the product arrives damaged or defective, provided you notify us within 48 hours of receipt with clear photos of the damage.
9. Product Guarantee
All merchandise carries a 30-day guarantee against manufacturing defects from the date of delivery.
- Remedy: We will, at our discretion, repair, replace, or issue store credit.
- Exclusions: Normal wear and tear, misuse, or damage caused by the customer are not covered.
10. Intellectual Property
All content on the Site (logos, images, text, videos) is the exclusive property of Munas Hidayatullah or its licensors. You may not reproduce, distribute, or create derivative works without written permission.
11. Limitation of Liability
To the maximum extent permitted by Indonesian law, Munas Hidayatullah shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the products or the Site.
12. Privacy
Your personal data is processed in accordance with our Privacy Policy (to be published separately). We collect only what is necessary to fulfill orders and communicate with you.
13. Governing Law & Dispute Resolution
These T&C are governed by the laws of the Republic of Indonesia. Any dispute shall first be resolved amicably through negotiation; if unresolved, the exclusive jurisdiction shall be the South Jakarta District Court.
14. Amendments
We may revise these T&C at any time. Changes take effect immediately upon posting on this page. Continued use of the Site after changes constitutes acceptance.
15. Contact
For questions regarding these Terms & Conditions or your order, e-mail: munas@dincreativeagency.com (Mon–Fri, 09:00–17:00 WIB).
Terima kasih—thank you for supporting Munas Hidayatullah!